Your Consultation Visit

Before your dog’s Pawliday can be booked, we require a consultation visit, by appointment only. This meet-and-greet allows us to get to know your dog, and gives your dog a chance to meet us, explore the space, and get comfortable in our environment.

With over 18 years of experience evaluating canine behavior, we’re committed to providing a safe and happy stay for all of our guests. The consultation helps ensure that your dog will be a good fit in a multi-dog, family-style environment.

Please note: We are not able to accommodate dogs with aggression issues or behaviors that could impact the safety and wellbeing of others. If we feel your dog isn’t quite the right fit, we’ll let you know with care and honesty. The consultation fee is non-refundable.

During Your Consultation

We take pride in providing a calm and loving environment for the dogs in our care. Since this is also our home, we ask for your help in keeping it a safe space for everyone.

If you’re bringing young children along to your consultation, we kindly ask that you help ensure they refrain from behaviors that may stress or excite the dogs, such as:

• Running or shouting
• Climbing trees, swinging, or throwing objects
• Attempting to interact with the dogs unsupervised

We also do not allow access to our recreational areas, such as the beach, paddle boats, or quad rides, during your visit. Thank you for your understanding—we want to keep things calm and safe for all our guests.

Important Considerations Before Booking

To maintain the calm, safe environment we promise our guests, we ask that you carefully review the following before requesting a consultation:

We are unable to board dogs who:

• Display aggressive behavior towards other dogs or people
• Are destructive (e.g., chewing furniture, fencing, or personal items)
• Scratch or damage doors, screens, or vehicles
• Display rough or inappropriate play (e.g. frequent mounting, nipping, or herding)
• Mark or urinate indoors
• Are not house-trained (pee pads and crates are not used here)
• Drool excessively (stringy slobber that coats walls and furniture)
• Are severely overweight and have difficulty with normal movement and daily activity
• Are shedding heavily or “blowing their coat” without proper grooming before arrival
• Have untrimmed nails (a $20 nail trim fee will apply if needed at drop-off)

We also cannot accept:

• Dogs over 8 months old that are not spayed or neutered
• Dogs with untreated health issues (e.g., open wounds, infections, hot spots)
• Certain breeds for liability and insurance reasons: Pit Bull Terriers, Staffordshire Terriers, crosses of either, or Jack Russell Terriers

A $50 grooming fee applies for dogs needing brushing upon arrival due to excessive shedding.

We do not use crates, unless specifically requested and provided by you.

Booking & Requirements

• Consultations, drop-offs, and pick-ups are strictly by scheduled appointment only. No drop-in visits, please. All bookings must be made in advance via email.
• Your booking is only confirmed once we receive a signed email agreement, which we send before each stay.
• Vaccinations must be up to date and administered at least 3 days prior to arrival.
• From May through October, proof of vet-prescribed flea prevention (applied at least 24 hours before drop-off) is required.
• An emergency contact, other than yourself, must be provided with every booking.
• Missing paperwork or incomplete information may result in your dog being unable to stay with us.

Arrival Protocol

For the safety of all our guests:

• Please call us at 780-581-0216 thirty (30) minutes prior to your scheduled appointment.
  This gives us time to secure the yard and prepare for your arrival.
  (Texts or Facebook messages are not sufficient.)
• Do not enter the yard until you’ve received confirmation that it’s safe to do so—we may have dogs at play who need to be secured first